kkriya Privacy Policy
This policy contains a full description of how your personal information is collected, what it is used for, and how it is kept secure when you use the kkriya platform.
Introduction and Scope of Application
kkriya is an online entertainment and betting platform operated for Bangladeshi users. This privacy policy applies to all digital services of kkriya, including the website kkriyalogin.cam. The term "user" refers to any person who has registered or is using the platform.
The purpose of this policy is to clearly inform you of what types of information kkriya collects, how that information is processed, and what steps are taken to protect your privacy. Reading our Terms and Conditions together with this privacy policy will give you a full understanding of the platform's rules.
This policy applies only to users aged 21 or above. If a minor registers by mistake and this comes to our attention, that account will be closed immediately and the associated information will be deleted.
What Information Is Collected
kkriya collects two types of information — information the user provides voluntarily, and information collected automatically while using the platform.
2.1 Information Provided Directly
- Full name, date of birth, and mobile number provided at the time of registration.
- Email address and the username chosen for the account.
- National ID or passport details submitted for identity verification (KYC).
- Details of the payment method used for deposits and withdrawals (bKash, Nagad, Rocket, Upay, or bank transfer).
- Information you share when contacting the support team.
2.2 Automatically Collected Information
- IP address, device type, and operating system details.
- Browser version and user session data.
- Logs of which pages on the platform were viewed, when, and for how long.
- Information obtained through cookies and similar tracking technologies.
- Gaming or betting history and transaction records.
Purpose of Using Information
kkriya uses collected information only for specific and legitimate purposes. The main purposes are detailed below:
- For account creation, verification, and management — to confirm user identity and ensure secure login.
- For processing financial transactions — to ensure deposits and withdrawals are completed securely.
- For improving the quality of the platform — to analyse usage patterns and improve the standard of service.
- For preventing fraud and illegal activity — to follow anti-money laundering (AML) policies.
- For providing customer support — to resolve issues and answer questions.
- For ensuring responsible gaming — to identify problematic behaviour and provide assistance.
- For sending important service-related notifications — to communicate updates and security alerts.
Data Storage and Security
kkriya follows high-standard technical and administrative security measures for storing your personal information. All data is transferred via SSL encryption technology and stored in an encrypted state on servers.
4.1 Technical Security
Firewalls, intrusion detection systems, and regular security audits are in place to protect the platform's servers and databases. If suspicious activity is detected, protective measures are taken automatically.
4.2 Data Retention Period
Information from active accounts is retained for as long as necessary to provide the service. Even after an account is closed, financial transaction records and identity verification information may be retained for a set period in accordance with applicable legal requirements.
Sharing Information with Third Parties
kkriya does not sell your personal information to any third party. However, in certain specific cases, information may be shared to a limited extent:
- With payment processors — only the information necessary to complete a transaction, such as information related to payment platforms like bKash, Nagad, or Upay.
- With game content providers — session information necessary for the proper running of games.
- With law enforcement authorities — in response to any valid legal claim or order.
- With fraud prevention service providers — for the purpose of detecting and preventing fraudulent activity.
In all of the above cases, third parties are required to follow privacy standards equivalent to those of kkriya. If a service provider breaches these terms, the relationship with them is terminated.
Cookie Policy
Cookies and similar technologies are used on the kkriya website. Cookies are small text files stored in your browser that help identify you on subsequent visits.
6.1 Types of Cookies
- Essential cookies: Required to maintain login sessions and security. These cannot be disabled.
- Functional cookies: For remembering language preferences and interface settings.
- Analytics cookies: For understanding how the platform is used — these are not personally identifiable.
- Preference cookies: For remembering your previously selected game categories or betting types.
6.2 Cookie Management
Non-essential cookies can be disabled from your browser settings. However, doing so may limit some features of the platform.
User Rights
kkriya recognises the following rights of every user over their personal information:
- Right to access: You may request to know what information is stored about you.
- Right to correction: You may request that incorrect or incomplete information be corrected.
- Right to erasure: A request to delete your information is acceptable in certain circumstances, but only after any legal obligations have been fulfilled.
- Right to object to processing: You may object to your information being used for marketing purposes.
- Right to data portability: You may request a copy of your information.
To exercise any of the above rights, contact kkriya's 24/7 live chat support or reach us by email. Requests will be processed after proper identity verification.
Responsible Gaming and Data Protection
As part of ensuring responsible gaming on the kkriya platform, user gaming behaviour is monitored. If a user's playing pattern appears problematic, protective measures are taken — such as setting deposit limits or offering a self-exclusion option. Information used for this purpose is never used for marketing or any other commercial activity.
For more details on this, you will find answers on our FAQ page, where common questions about account management and security are addressed.
Changes to the Policy
kkriya reserves the right to amend this privacy policy when necessary. If any significant change is made, users will be notified in advance via their registered email or through a notification within the platform.
Continued use of the platform after the updated policy takes effect will be taken as your agreement to the new terms. You are advised to review this page regularly.
Contact and Complaint Resolution
If you have any questions, concerns, or complaints about the privacy policy, please contact kkriya's support team. All complaints will be reviewed within a reasonable time and the necessary steps will be taken.
Contact methods:
- Live Chat: 24 hours a day, 7 days a week, in both Bangla and English.
- Email: [email protected]
To learn more about kkriya, visit our About Us page, where you will find detailed information about the platform's services and values.