21+ age limit applies

kkriya's commitment to responsible gaming

Online gaming is a form of entertainment — but when it goes out of control, it can have a negative impact on personal and family life. kkriya believes every player has the right to play safely and with awareness. On this page you will find our tools, warning signs, and support options.

For ages 21+ only

Gaming is entertainment — not a burden

Even before opening an account on kkriya, we want every user to be informed. Our terms and conditions clearly state that use of this platform is strictly prohibited for anyone under 21. If age cannot be confirmed, the account is verified and closed if necessary.

Gambling is never a substitute for income, a way to pay off debt, or a solution to financial problems. Before placing any bet, ask yourself — can I afford to lose this money? If the answer is "no", not playing right now is the right decision.

You can find full details about your gaming history, deposited funds, and time spent in our FAQ. Our goal is to create a transparent environment where players can make their own decisions.

The About Us page has details on how kkriya prioritises player protection and works to build a responsible gaming culture.

Recognise the warning signs

If you notice any of the following signs in yourself, it may be time to seek help:

Setting a budget but repeatedly going over it and spending more money with a "just this once" mindset.
Playing again to try to recover lost money — with the mindset of "I'll win it back".
Hiding your gaming from family or friends, or lying about it.
Neglecting work, studies, or family responsibilities to spend time gaming.
Feeling restless, irritable, or mentally unwell when you cannot play.
Placing bets with borrowed money or funds needed for household essentials.

kkriya's commitments

Strictly enforcing the 21+ age limit and maintaining identity verification.
Keeping deposit limits, session time limits, and self-exclusion features active.
Alerting players when patterns of problematic behaviour are identified.
Providing 24/7 live chat and email support in Bengali.
Raising awareness among parents and providing tools to prevent minors from accessing the platform.
Keeping player data confidential and securing accounts with SSL protection.
Not sending any promotional messages during a self-exclusion period.

Use the control tools

kkriya gives you the ability to manage your own gaming habits. You can activate or adjust these tools at any time from your account settings.

Deposit limit

Set your own maximum daily, weekly, or monthly deposit amount. Once reduced, it takes effect immediately; increasing it requires a short waiting period.

Daily Weekly Monthly

Session time limit

Decide in advance how long you will play in each session. Once the set time is up, you will receive an automatic alert or the session will end.

Time control Reminder

Bet limit (loss limit)

Play will automatically stop once you have lost a set amount. This protects you from large losses driven by a moment of impulse.

Weekly loss Monthly loss

Cooldown break

Temporarily close your account for a few hours to a few days. You will not be able to log in during this time, giving you the chance to stop whenever you choose.

24 hours 7 days 30 days

Self-Exclusion

If you want to stay away from gaming for a longer period, you can close your account for 6 months to 5 years, or permanently. There is no option to reopen it during this time.

6 months 1 year Permanent

View gaming history

You can view your deposit, withdrawal, and betting history from your account at any time. This is the most effective step for understanding your own spending patterns.

Transaction log Bet history

Where to find support

Asking for help is a sign of strength, not weakness. Reach out through any of the following at any time.

kkriya live chat support

Contact kkriya's 24/7 live chat service. Support is available in both Bengali and English. Let our team know if you want to activate self-exclusion or need help setting limits.

Email support

You can also contact our support team by email. Write to us about any responsible gaming matter — we will respond promptly and confidentially.

Family and close ones

If you feel your gaming habits are getting out of hand, talk to a family member or a trusted friend. Support from people close to you can often bring about the most effective change.

Professional counselling

Contact a mental health specialist or behavioural counsellor. Free or low-cost counselling is available at a number of mental health centres and hospitals in Bangladesh.

Close or restrict your account

You can temporarily or permanently close your account at any time through kkriya's account settings or the support team. There is no delay in processing this request.

Protection for minors

Parents can use parental control software on their devices to keep children away from kkriya. If you have any concerns, let our support team know.

Healthy gaming habits

Responsible gaming is not just about following limits — it is a mindset that does not interfere with your overall quality of life. Following the habits below keeps gaming a healthy form of entertainment:

Set a budget before playing and be mentally prepared to lose that amount.
Set a time limit — decide in advance how long you will play in each session.
Avoid playing when you are angry, frustrated, or under stress.
Withdraw when you have the chance to take out winnings — it is wise not to bet all your winnings back.
Never put gaming above your family, work, or health.
Take breaks — regular breaks help you stay focused and in control while gaming.

The role of parents in protecting minors

Use of kkriya and any other online gaming platform is strictly prohibited for anyone under 21. As a parent, there are steps you should take:

Have an open conversation with family members about the risks of online gaming. Keep devices password-protected and stay aware of your child's online activities. Keep your kkriya account details — such as your username, password, and payment information — out of your child's reach.

If you have any concerns, contact kkriya support immediately — our team acts quickly to block any possible access by a minor.

Please note: Age is verified when an account is opened on kkriya. Even so, if you suspect a minor is using an account, let us know right away.

Questions and answers about responsible gaming

Your account cannot be reactivated in any way while a self-exclusion period is active. Once the set period has passed and you have made a conscious decision, you may contact the support team. This delay is intentional — to keep decisions made in the heat of the moment in effect.

A request to reduce your deposit limit takes effect immediately. However, increasing a limit requires a cooldown period to pass first. This arrangement protects against raising limits impulsively.

Some common signs are — spending more than your budget, playing again to try to recover lost money, hiding your gaming from family, feeling restless when you cannot play, and your work or studies being affected. If you notice these signs, speak to kkriya support or a professional counsellor.

No. You must be at least 21 years old to open an account on kkriya. Accounts remain restricted until identity is verified. If someone opens an account using false information, it will be closed and the associated balance will be dealt with according to the applicable rules.

The kkriya support team will assist you in withdrawing any eligible balance in your account during the self-exclusion period. Contact us via live chat or email and we will walk you through the steps.

Counselling for behavioural addiction is available at a number of mental health centres and hospitals in Bangladesh. You can contact the mental health department of your nearest government hospital. The kkriya support team can also point you in the right direction.